Privacy Policy and Whistle Blower Policy
Our Commitment to Privacy
Resources for Infant Educarers® (“RIE®“) values its customers and respects their privacy. We collect information in an effort to improve your online experience and to communicate with you about our programs and products. We do not sell or rent your personal information to third parties.
This policy describes the personal information we collect about you, why we collect it and how we use it. Our policy also describes the choices you can make about how we collect and use your information. If you have any questions about our privacy policy, you can contact RIE® in any of three ways:
- send us an email
- call us at (323) 663-5330
- write to us at 6720 Melrose Avenue, Los Angeles, CA 90038
If our information practices change in the future, we will post an updated policy on our website. You can tell if the policy has changed by checking the revision date that appears at the end of this policy. You may exercise your choices about how we collect and use your information at any time.
Our Privacy Policy
- What kind of information does rie.org collect?
- How does rie.org use my information?
- Does rie.org share my information with third parties?
- How do I access my information? How do I change or delete my information?
- How do I exercise my choices about receiving communications?
- What are cookies? How does rie.org use cookies on its site?
- How do I know my personal information is secure?
- What about links to other websites and services?
What kind of information does rie.org collect?
We collect information from you, such as name, e-mail and mailing addresses, phone and credit card numbers, when you place an order online, complete an information request, class registration, donation or membership form, or save your contact information with us online. We maintain a record of your program interests and the purchases you make online.
How does rie.org use my information?
When you complete a form or place an order from rie.org, we use your personal information to process your order or registration. We may send you emails to confirm your order or registration, or respond to your information request. We may contact you via phone, mail or email to confirm your order or class registration, or if we have questions regarding your order or registration.
When you place an order or complete a form online, we will use your e-mail and mailing address to send you information about our programs and products.
In addition, we may use information about you and your program and product interests and purchases, to help us improve our site design and your online and shopping experience. We may contact you, subject to the choices you have made, via email to conduct market research and learn more about how we can improve our programs and product offerings.
Does rie.org share my information with third parties?
Rie.org may automatically receive and record information on our server from your browser. This information may include your IP address, session time, click path analysis, and the pages you visited. Information will not be revealed, discussed, sold, traded, published, or given to any other entity.
How do I access my information? How do I change or delete my information?
You can review, change or delete certain personal information related to your use of our online site (e.g., name and contact information). To access your information online, simply click “Login” at the bottom of any page, sign in when prompted to do so, and you’ll be able to edit your personal information by clicking on “Account Settings.” You can also ask us to update your personal information, by calling us at (323) 663-5330, writing us at 6720 Melrose Avenue, Los Angeles, CA 90038, or emailing us at educarer@rie.org. Please be sure to include your full name and the email address you used when you completed an online form or made a purchase from us. Please note that any requests to update your personal information may take up to ten days for your email request and 6-8 weeks to process your mailing address request.
How do I exercise my choices about receiving communications?
We want to communicate with you only if you want to hear from us. If you prefer not to receive correspondence about our programs and products, please let us know by calling us at (323) 663-5330, writing us at 6720 Melrose Avenue, Los Angeles, CA 90038, or emailing us at educarer@rie.org. Please be sure to include your full name and the email address you used when you registered with or made a purchase from us. If you ask us to remove your name and address from our database, we will maintain your name in a “do not contact” file to ensure that we can honor your request. It may take up to ten days to process your email request, and 6-8 weeks to process your mail request, during which period you may continue to receive communications from RIE®.
Please also note that when you purchase from us, we may confirm your order by email. In addition, we may also need to contact you via phone, email or mail with questions regarding your order. Likewise, when you complete an online registration or information request form, we may need to contact you via phone, email or mail with questions regarding your registration or information request.
What are cookies? How does rie.org use cookies on its site?
A cookie is a small data file that websites often store on your computer’s hard drive when you visit their sites. A cookie may contain information, such as a unique user ID that websites use to track the pages of the sites you’ve visited. We use cookies but do not store personally identifiable information in your cookie. We use cookies in order to improve your online experience.
Through our use of cookies, we also track and maintain the identity of the website you visited immediately prior to visiting our website. We do not otherwise track any information about your use of other websites.
You can refuse cookies by turning them off in your browser. If you turn off cookies, though, we will not be able to track your order to enable you to purchase from our site. Nor will we be able to recognize you as a registered user, which allows you to access your account information.
How do I know my personal information is secure?
This site and its server have security measures in place to protect against the loss, misuse, and alteration of the information under our control. We use VeriSign technology to safeguard your personal information during storage and use.
What about links to other websites and services?
The rie.org website may contain links to other sites. Rie.org does not control the privacy policies or practices of these websites. You should review those policies before providing any personal information. Rie.org is not responsible for the content or practices of any linked websites, and we provide these links solely for the convenience and information of our visitors.
Revised April 29, 2011
RIEⓇ Whistleblower Protection Policy
RIE requires directors, officers and employees to observe high standards of business and personal ethics in the conduct of their duties and responsibilities. As employees and representatives of RIE, we must practice honesty and integrity in fulfilling our responsibilities and comply with all applicable laws and regulations.
Reporting Responsibility
This Whistleblower Protection Policy is intended to encourage and enable employees and others to raise serious concerns internally so that RIE can address and correct inappropriate conduct and actions. It is the responsibility of all board members, officers, employees and volunteers to report concerns about violations of RIE’s code of conduct or suspected violations of law or regulations that govern RIE.
No Retaliation
It is contrary to the values of RIE for anyone to retaliate against any board member, officer, employee or volunteer who in good faith reports an ethics violation, or a suspected violation of law, such as a complaint of discrimination, or suspected fraud, or suspected violation of any regulation governing the operations of RIE. An employee who retaliates against someone who has reported a violation in good faith is subject to discipline up to and including termination of employment.
Reporting Procedure
RIE has an open door policy and suggests that employees share their questions, concerns, suggestions or complaints with the CEO. If you are not comfortable speaking with the CEO or you are not satisfied with the CEO’s response, you are encouraged to speak with the Chair of the Board of Directors. Supervisors and managers are required to report complaints or concerns about suspected ethical and legal violations in writing to the RIE’s Compliance Officer, who has the responsibility to investigate all reported complaints. Employees with concerns or complaints may also submit their concerns in writing directly to their supervisor or the Board Chair or the Compliance Officer.
Compliance Officer
RIE’s Chair of the Governance Committee is the Compliance Officer. The Compliance Officer is responsible for ensuring that all complaints about unethical or illegal conduct are investigated and resolved. The Compliance Officer will advise the Board of Directors of all complaints and their resolution and will report at least annually to the Chair of the Finance Committee on compliance activity relating to accounting or alleged financial improprieties.
Accounting and Auditing Matters
RIE’s Compliance Officer will immediately notify the Finance Committee of any concerns or complaints regarding corporate accounting practices, internal controls or auditing and work with the committee until the matter is resolved.
Acting in Good Faith
Anyone filing a written complaint concerning a violation or suspected violation must be acting in good faith and have reasonable grounds for believing the information disclosed indicates a violation. Any allegations that prove not to be substantiated and which prove to have been made maliciously or knowingly to be false will be viewed as a serious disciplinary offense.
Confidentiality
Violations or suspected violations may be submitted on a confidential basis by the complainant. Reports of violations or suspected violations will be kept confidential to the extent possible, consistent with the need to conduct an adequate investigation.
Handling of Reported Violations
RIE’s Compliance Officer will notify the person who submitted a complaint and acknowledge receipt of the reported violation or suspected violation. All reports will be promptly investigated and appropriate corrective action will be taken if warranted by the investigation.
Compliance Officer Contact Information:
Raija Horstman
Chair of Governance Committee
rhorstman@rie.org